Housekeeping for short lets

Every morning the day is assigned flat by flat, with the guest’s arrival time where there is one. Operators open and close each flat from their phone: we know who went where, at what time, and how long they stayed.

Then the team leader comes through. She checks the flats one by one and grades them: cleared, or to be redone. A flat sent back is redone the same day, not the next. It is that check, not our word for it, that decides whether the job is finished.

The owner or manager gets the day’s report: which flats, who went in, how long, the outcome of the check, and anything flagged — a blown bulb, a leak under the sink, damage that was not there last week.